Question 1

What is CarettaERP?

Accepted Answer

CarettaERP is a vessel management software designed to digitalize and centralize ship operations. It consolidates operational processes such as maintenance (PMS), crew management and certifications, training and drills, ISM reports, safety & inspection, and spare parts / procurement into a single platform.

Question 2

Do I need technical knowledge to use the software?

Accepted Answer

No. CarettaERP features a user-friendly interface. Users with basic computer skills can operate the system easily. We also provide onboarding, user manuals, and training sessions for new users.

Question 3

What features does it offer?

Accepted Answer

Vessel maintenance planning and PMS tracking
Crew data, certification and training management
Safety & Inspection module (inspections, findings,      corrective actions)
Procurement and spare parts management
Reporting and document management (customizable reports)
ISM/online report management

Question 4

How does the system work?

Accepted Answer

After installation, customer data (e.g., vessels, PMS records, crew information) is imported into the system. The platform is configured according to your data and processes, user training is provided, and the system is launched for live use. Post-deployment support and optimization are available as needed.

Question 5

How is data security ensured?

Accepted Answer

User data is stored securely with encryption and regular backups. Access control, role-based permissions, and industry-standard security measures are implemented. Additional security requirements can be accommodated per your organization’s policies.

Question 6

Which devices are supported?

Accepted Answer

CarettaERP is a web-based application accessible from any desktop or laptop with internet access. Mobile-optimized versions and/or mobile apps are planned; contact our sales/support team for timelines and mobile access options.

Question 7

What support services do you offer?

Accepted Answer

Ticket System 
User guides and training videos
Implementation and integration assistance
SLA-based priority issue handling

Question 8

Do you provide training?

Accepted Answer

Yes. We provide basic and advanced trainings for users and administrators. Trainings can be delivered online or on-site upon request.

Question 9

Can it integrate with our existing systems?

Accepted Answer

Yes. CarettaERP supports integrations with common enterprise systems (e.g., Logo, Mikro, ERP/financial systems and other third-party tools). Integration needs are assessed at project kickoff.

Question 10

Can I try the software?

Accepted Answer

Yes. Demo/trial environments are available. For demo access or a trial account, please contact our sales or support team to receive credentials and guidance.

Question 11

How does the system manage the working and rest hour requirements under MLC and STCW?

Accepted Answer

This system automatically calculates in compliance with ILO and STCW regulations, flags any non-compliance or insufficient rest periods before they become violations, and provides an important tool for both safety and compliance. Additionally, this system automatically processes official holidays based on the nationality of the personnel and calculates overtime in work records on those days.

Question 12

How does the system track seafarers' certifications? Can it track certificate expiry dates and alert me?

Accepted Answer

This system is structurally capable of communicating with the Ministry of Transport and Infrastructure - Seafarers Information System. It automatically downloads all STCW, GMDSS, and COC information for the relevant seafarer and can track their validity periods. It issues a warning two months before the expiration of certificate validity periods and alerts the user about expired documents.

Question 13

How can we clearly see our crew retention rates and the reasons for seafarers leaving? Is it possible to identify trends?

Accepted Answer

The system can provide you with powerful retention insights because it tracks the entire journey of a seafarer, from hiring to promotion and departure. You can calculate and track the retention rate of seafarers serving in your fleet, and more importantly, filter this data by specific vessels and assignments. When a seafarer leaves, the exit form may include a “Reason for Departure” field. Over time, this data can reveal trends: This information is crucial for developing effective and long-term retention strategies.

Question 14

Can sailors' boarding/disembarkation expenses and personal expenses on board be entered into the system? Can payrolls be generated with these entries?

Accepted Answer

The system contains all expenditure, expense, and bonus items belonging to the seafarer. Based on contract information, these inputs, which are automatic in monthly payroll calculations, can be used in entitlement calculations. Payrolls can be filtered in a single calculation for the ship or calculated on a fleet basis.

Question 15

Can I retrieve a historical list of personnel in the system based on a specific date?

Accepted Answer

The system records all contract movements of seafarers. It can provide a list of personnel registered for the desired time period using the ship and date filter.

Question 16

Does SIRE 2:0 meet your needs and how does it do so: How does it perform analyses, how does it track KPIs, does it allow for real-time KPI tracking, and is the system user-friendly?

Accepted Answer

Yes, it does. It works seamlessly with all ISM and manuals through a single module by linking documents to questions.

Question 17

Can the system classify equipment approaching their maintenance period?

Accepted Answer

Yes. On the daily status screen, equipment nearing maintenance is shown in yellow, and overdue items in red.

You can group upcoming maintenance tasks as critical, major, or routine, and export detailed reports in PDF format for team-based tracking.

Question 18

Can date and time checks be performed from a single page? In other words, can we see all RH and date maintenance tasks under a single piece of equipment? Does this module work in sync with other modules?

Accepted Answer

On the Maintenance Today screen, we can right-click on a piece of equipment and select Enter Total RH. If we right-click on a section, we can see the hours for all equipment connected to that section. If we click on Total RH at the top of the page, we can see all equipment in the modules that open.

Question 19

Does the Purchase Module provide alerts for fulfilling requests within a specific time frame?

Accepted Answer

In our system, delayed purchases are red, and upcoming purchases are yellow.

Question 20

If a price quote is requested through the system but does not arrive, is a reminder sent to the supplier?

Accepted Answer

Our system does not include price quote reminders.

Question 21

Can a breakdown of the number/quantity of products supplied to the ship be obtained?

Accepted Answer

Yes, you can obtain a breakdown of the quantity/amount of products supplied in PDF format via a download order or inquiry form for the relevant purchase.

Question 22

If orders are not placed through the system, how are quantities revised when closing lists manually?

Accepted Answer

Yes, the quantities of products can be revised on the compare screen of the relevant purchase.

Question 23

How are the approval and order steps progressing?

Accepted Answer

Our purchasing process consists of 6 steps. First, a purchase request is created by the ship or office, and this purchase is approved by the ship. Then, the office checks everything and approves it. Subsequently, the office advances the steps, and finally, the purchase is completed when the ship approves that the products have been received.

Question 24

What are the important points to consider for the effective use of the Safety Module?

Accepted Answer

For the effective use of safety deficiencies, it is important that defects are regularly entered, closed, and organized as necessary.

Question 25

What improvement in safe working conditions can be expected when the Safety Module is used effectively?

Accepted Answer

The effective and active use of the Safety module makes malfunctions occurring on ships and the risks that may result from them more manageable. For example, completed defects are marked in yellow, expired and uncompleted defects are marked in red, and tasks that are not yet expired and uncompleted are marked in white, providing a more controllable structure. In addition, generating reports on these defects and providing graphical visualizations improves control/compliance on the module. Safety meetings to discuss defect tasks and the agenda items at these meetings, such as delayed tasks, responsible persons, and agenda items, reduce inconsistencies in the system.

Question 26

How can system and personnel weaknesses be identified when the Safety Module is used effectively and correctly? How can Trend Analysis be performed?

Accepted Answer

In Safety, you can perform analysis by clicking the “Analyze” button in the upper right corner of the page that opens.

FAQ